Job Description:

Job Responsibilities:

• Execute customer service tasks as instructed by the Manager, focusing on Healthcare and other Employee Benefits (EB) insurance offerings.
• Responsibilities encompass managing new and renewal processes, which involve designing quotations, collaborating with insurers, negotiating in the market, devising sales solutions, conducting comparisons, and presenting proposals.
• Offer guidance to clients on benefits and claims, manage client claims by advising on documentation, negotiating with insurers and Third-Party Administrators (TPA), tracking and supporting clients in obtaining missing documents, and liaising with medical facilities as needed.
• Prepare presentation materials and relevant documentation for client meetings
• Attend client meetings as required, cultivate and fortify relationships with insurance partners
• Mentor and provide training to junior team members, manage internal reporting, record revenue, and collect brokerage fees
• Develop insurance handbooks and claim guidelines for clients, conduct seminars or workshops for clients, manage correspondence, and collaborate with the Manager on client communications.
• Manage filing, documentation, and other assigned customer service and sales administrative tasks.

Job Requirements:

• Candidates should possess a Bachelor's degree or higher in any field
• Have 3-5 years of experience in the insurance industry.
• Fluency in English and proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint are essential
• Candidates should be diligent, meticulous, proactive learners with strong communication and time management abilities

Salary & Benefits:

• Employees will work in a professional and dynamic environment
• Working hours from 08:30 to 17:30, Monday to Friday, totaling 40 hours per week.
• Salary and bonus packages are negotiable.